Privacy Policy

Last Updated On: 29-Jan-2026
Effective Date: 05-Sep-2024

This Privacy Policy describes the policies of Stroud District Council, Active Lifestyles Stroud, and Active Lifestyles Dursley.

Contact – Active Lifestyles Stroud
Phone: 01453 766771
Email: stroud@myactivelifestyles.co.uk
Address: Active Lifestyles Stroud, Stratford Road, Stroud, GL5 4AF

Active Lifestyles Dursley
Phone: 01453 546441
Email: dursley@myactivelifestyles.co.uk
Address: Active Lifestyles Dursley, Castle Street, Dursley, Gloucestershire, GL11 4BS

This policy explains the collection, use, and disclosure of your information when you use our website (https://myactivelifestyles.co.uk) (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information according to this Privacy Policy. If you do not consent, please do not use the Service.

We may modify this Privacy Policy at any time without prior notice. Updates will be posted on the Service.

Why do we need your information?

Active Lifestyles Stroud District is a Council-owned leisure facility with sites in Stroud and Dursley. The facility runs and manages a range of services and will need to process personal data to:

• administer customer memberships including casual users
• administer school and children’s swimming lesson programmes
• provide health and fitness services for the Healthy Lifestyles scheme
• send newsletters to customers including promotions and operational changes
• send surveys to gather feedback on services we provide
• comply with health & safety legislation
• maintain waiting lists for services

Our lawful basis to process your personal data for these purposes are Contractual (where you have a membership or have signed up for a service/class etc.), Legal Obligation (for health & safety and safeguarding), and Consent (for newsletters and fitness information via our apps). Where you have provided health information for health & safety purposes, we process this with your explicit consent.

What data do we collect?

To deliver our services, we may need to collect:

• Personal identifiers and contact details
• Emergency/Next of kin contact details
• Any medical conditions which will affect or hinder your ability to take part in physical activity programs
• Bank and transactional details for the purpose of processing payments and Direct Debits
• Monitor usage through attendance to activities and classes
• Accident and incident details
• Information about your health in order to recommend appropriate exercise regimes or offer our other services
• Health & Fitness information on our apps where you have consented to provide it via Apple or Google health services.
  • You can revoke this permission at any time using your device settings.
  • It is only used to support user-initiated fitness features.
  • The health & fitness data is not used for advertising, profiling, analytics, research, or sharing with third parties.
• Sensitive health data

We collect any personal health data you provide to us when registering and signing up for our health services.
We collect this information to ensure we are offering you the right services and so your progress can be tracked by yourself and us. We may ask you for…

Who we share your information with

• Essential medical information details will be shared with emergency services.
  • When: In cases of emergency.
• Solicitors for the purpose of defending any accident claims.
  • When: As required.
• Participating schools for the purpose of monitoring a pupil’s progress in the swimming lessons programme.
  • When: Upon request.
• Health & Safety Executive for reporting of RIDDOR incidents.
  • When: As required.
• Health Partners – Refer All (exercise-on-referral software) – Privacy Policy
  • When: As required.
• Legend CRM – Xplor Technologies – Privacy Notice
  • When: Daily.
• Stroud District Council privacy notice – Privacy Notice

1. Cookies Etc.

To learn more about how we use cookies and your choices related to tracking technologies, please refer to our Cookie Policy.

2. Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information, you can email our Information Governance team at:
data.protection@stroud.gov.uk

3. Complaints

If you have any questions about our privacy notices or want to make a complaint about how we use your personal information, please contact us first at:
data.protection@stroud.gov.uk

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

ICO Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk