Pre Launch FAQ’s
Got questions? We’ve got answers! Here, you’ll find everything you need to know about the transition to Active Lifestyles both as an existing Pulse member or for those currently using Stratford Park. We aim to make the transition as smooth as possible.
All lessons will remain as is whilst we review the programme.
The programme will remain as is whilst we undergo a user and non user consultation
We are looking to increase the capacity for public swimming and will be returning to casual swimming, opening up access to all swimmers.
Your membership will continue as it does now. The only difference is that the collection will be coming from Stroud District Council
No, this is being done for you. All you have to do is enjoy using the centre.
We will honour all existing memberships untill the membership renewal date. You will be able to purchase a new membership once your current one has expired.
The fitness programme will remain as it is until we have carried out a user and non user survey
Yes, we intend to increase the programme for both members and casual participants from 2025.
Yes, we are closing the centre at Stratford Park from 7pm on Thursday 31 October 2024. It will reopen at 8am on Saturday 9 November 2024. Our centre in Dursley will be closed between Monday 4 November and Wednesday 13 November inclusive.
The following activities will be taking place during the closure period: Deep clean and maintenance of equipment, intensive staff training, painting and decorating of the centre, a café refit.
We run a 50 week programme with a break for 2 weeks in December covering the Christmas period
We undertand that not everyone wants to use this type of payment although it is easy to set up and means that your child will not miss their lesson due to lack of on time payment. You can pay for 8 week blocks. The price is the same but you would miss out on the free public swimming for your child using this method. The next block must be paid before the end of the current block to avoid your child being removed from the system.
Your Direct Debit for lessons will be adjusted to reflect the lessons you have not received.
Memberships can be converted so that they can be used at both facilities. We are phasing out the site only memberships and as customers renew or purchase new memberships these can be used at both centres.
When we officially launch the website the bookings and memberships will become available to purchase. This will be during the first week in November.
We will honour the existing concessions scheme which runs at both centres. From April 2025 we will be introducing a new scheme.
All memberships will be adjusted to reflect the closure period.
A new attendance/membership card will be provided due to the re-branding. Otherwise simply check in with our helpful customer service team.
On hand over we will honour all regular bookings whilst we review the usage and timetables. To make sure we have your booking details email: leisure@stroud.gov.uk
All bookings are due to be handed over to us and we will honour anything which is prebooked. If you would like to get in touch we will have access to all bookings from Monday 21 October 2024 where we can check if you are booking is in place. Email us: leisure@stroud.gov.uk
Yes we will have an Active Lifestyles App which will be launched during the first week of November at the latest.
All members will receive a new membership card on their first visit