FAQ’s
Got questions? We’ve got answers! Here, you’ll find everything you need to know about the transition to Active Lifestyles both as an existing Pulse member or for those currently using Stratford Park. We aim to make the transition as smooth as possible.
All lessons will remain as is whilst we review the programme.
The programme will remain as is whilst we undergo a user and non-user consultation.
We are looking to increase the capacity for public swimming and will be returning to casual swimming, opening up access to all swimmers.
Your membership will continue as it does now. The only difference is that the collection will be coming from Stroud District Council.
No, this is being done for you. All you have to do is enjoy using the centre.
We will honour all existing memberships until the membership renewal date. You will be able to purchase a new membership once your current one has expired.
The fitness programme will remain as it is until we have carried out a user and non-user survey.
Yes, we intend to increase the programme for both members and casual participants from 2025.
Yes, we are closing the leisure Centre from 7pm on the 31st October and reopening on Saturday 9th November.
The following activities will be taking place during the closure period: Deep clean and maintenance of equipment, intensive staff training, painting and decorating of the centre, a café refit.
We run a 50 week programme with a break for 2 weeks in December covering the Christmas period.
We understand that not everyone wants to use this type of payment although it is easy to set up and means that your child will not miss their lesson due to lack of on time payment. You can pay for 8 week blocks. The price is the same but you would miss out on the free public swimming for your child using this method. The next block must be paid before the end of the current block to avoid your child being removed from the system.
Your Direct Debit for lessons will be adjusted to reflect the lessons you have not received.
Memberships can be converted so that they can be used at both facilities. We are phasing out the site only memberships and as customers renew or purchase new memberships these can be used at both centres.
When we officially launch the website the bookings and memberships will become available to purchase. This will be during the 1st week in November.
We will honour the existing concessions scheme which runs at both centres. From April 2025 we will be introducing a new scheme.
All memberships will be adjusted to reflect the closure period.
A new attendance/membership card will be provided due to the re-branding. Otherwise simply check in with our helpful customer service team.
On hand over we will honour all regular bookings whilst we review the usage and timetables. To make sure we have your booking details email: leisure@stroud.gov.uk.
All bookings are due to be handed over to us and we will honour anything which is prebooked. If you would like to get in touch we will have access to all bookings from the 21st October 2024 where we can check if you are booking is in place. Email us: leisure@stroud.gov.uk.
Yes we will have an Active Lifestyles App which will be launched during the 1st week of November at the latest.
All members will receive a new membership card on their first visit.
The Sauna will close from the 1st - 8th November. We are reviewing the operation of the health suite , making some operational changes, and it will be open on Saturday 9th November.
Direct debits will be altered to reflect the closure period.
Whilst your membership is current we will honour your current membership until it reaches its renewal date or you decide to cancel. We will have a new bank of memberships which will give you access to both our centres.
This will depend on which option you take. All membership prices will be available from the 1st November and advertised on the website.
Class bookings are available 7 days and 5 hours in advance as all bookings are open from 7pm.
Yes, you will be able to book lane swimming.
During busy periods we always advise booking your gym slot.
We are currently reviewing these processes and will send out communication in due course.
We are currently reviewing these processes and will send out communication in due course.
Yes, you will be able to support family members. Guidance on how to do this will be available on our website and at the centres.
The facility is still under the current contractor and therefore we did not have access to customer records until 2 weeks prior to hand over. As soon as we were able to we sent out the first newsletter.
You can turn up to lane swimming without booking and will be able to swim if a space is available. If you want a set time we would recommend booking in advance.
Annual memberships will be adjusted to include a week on the end of the membership term to reflect the closure
The transfer of data follows GDPR legislation and is essential for you the user to be able to continue to use the centre. If you do not want your data to be transferred contact Everyone Active by 30th and ask for your data to be removed. This would require you to sign up with Active Lifestyles Stroud before you would be able to use the centre again.
The Sauna and Steam room are only closed until 9th November as part of the transfer. All existing memberships will be honoured until the expire date. New membership prices will be published on the new Active Lifestyles Stroud District Website which is being launched on 1st November. You should find a membership option which works for you .If not please contact the centre from the 9th November and the team will be able to support you with a membership which suits your needs.
We will be updating equipment in 2025 after we have consulted with current users.
